Privacy Policy

1. Introduction

Jabbar Network Solutions Private Limited ("J Networks Broadband", "we", "us", or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our internet services. Please read this policy carefully. By using our services, you agree to the practices described herein.

2. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, and address when you subscribe to our services or contact us.
• Identity & KYC Documents: Government-issued identity proof and address proof as required by TRAI and applicable laws for broadband service registration.
• Usage Data: Internet usage data, bandwidth consumption, and network activity logs as required for service management and regulatory compliance.
• Device Information: Router/modem details, MAC addresses, and connection information required to provide and maintain your service.
• Payment Information: Billing details and transaction records for subscription payments. We do not store complete payment card details on our servers.
• Inquiry Data: Information submitted via our contact form, including your name, email, phone number, and message.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain your broadband internet service
• Process subscription requests and manage your account
• Send service-related communications, bills, and notices
• Respond to your queries and support requests
• Comply with legal and regulatory obligations under TRAI and Indian law
• Detect and prevent fraud, unauthorized access, and network abuse
• Improve our website, services, and customer experience
• Send promotional communications (with your consent; you may opt out at any time)

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Regulatory Authorities: As required by TRAI, Department of Telecommunications (DoT), or any other government body under applicable law.
• Law Enforcement: In response to lawful requests by law enforcement agencies or court orders.
• Service Partners: With trusted technology and infrastructure partners who assist us in delivering our services, subject to strict confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal information for as long as your service subscription is active and for a reasonable period thereafter as required by applicable laws and regulations. Network usage logs may be retained for periods mandated by TRAI or other regulatory authorities.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data, subject to legal obligations
• Opt out of promotional communications at any time
• Raise a complaint with us regarding the handling of your data

To exercise any of these rights, please contact us at the details provided below.

8. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. These are small files stored on your device that help us understand how you interact with our site. You can control cookie settings through your browser preferences.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their respective privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our services after such changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: